Brought to you by Vend

Horror Story: Tammy from Weekly Flowers

Wednesday, September 14, 2011

“I spent $7000 buying a POS with all the bells and whistles and a tiny bit of hardware, support was optional.”

I thought maybe that I would forgo the support and figure it out myself and once a year I would pay the support to get the upgrades.

This is what really happened. The software was difficult, I came to understand a basic working knowledge, my staff were not helpful to getting us using it … it just was not intuitive, or user friendly! After 9 months the only thing we actively used it for was as a time clock! The worse thing is I ended up paying for the support most months because there were always bugs and other issues where it did not otherwise function!

Another comment the person selling the program was so helpful, I thought I could work with this guy. But in the end he sold my contract the guy who ended up being my support and I never herd from the original person again. (All he wanted was his cut, not to make sure that I was happy with his product)

One last thought, I did consider selling it, I did buy it after all but it is in the contract that they do not permit reselling.

With Vend … my staff who were jadded from the last experience were overjoyed at how easy it was. It took no time for them to learn even the older staff who are afraid of the computer figured out the basics quite quickly!

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